Recently, merchants who process using the First Data platform experienced a batch error when attempting to batch out at the end of the day Sunday, 4/10/16. For those using a card swipe terminal, this meant they needed to re-attempt closing out or batching their transactions at a later point. However, those using Authorize.Net or other gateway services may have received the following message:
From: Auto-Receipt <firstname.lastname@example.org> Date: Sunday, Apr 10, 2016, 6:27 PM To: XXXX@XXXX.com Subject: Failed Credit Card Settlement Report for XXXX
Settlement Time: Sunday, April 10, 2016 Merchant: XXXX (123456) Batch ID: 11223344 Business Day: 10-Apr-2016 Settlement Status: Failure due to Close Batch: Function disabled for maintenance. Please call your bank to resolve this.
The following are the Authorize.Net totals and the processor totals: Authorize.Net totals: Total: 1000 (1 transactions) Debits: 1000 (1 transactions) Credits: 0.00 (0 transactions) Host totals: Total: 1000 (1 transactions)
Because Authorize.Net does not re-attempt batching once an error has occurred and a re-attempt cannot be manually batched, it is necessary for merchants to contact their eCom Merchant Solutions (eCMS) representative to assist further in this matter.
Please connect with us direct via email at email@example.com or via our toll free number at 888-277-3332 immediately if you experienced a similar batch error and/or have not yet been funded for transaction activity that occurred on Sunday, 4/10/2016. Our Tech Support Team can work to ensure this matter is resolved quickly and effectively.
We apologize for any inconvenience this network issue may have caused. We have been assured by First Data, the largest processor of card information nationwide, that they do not intend there to be issues of this nature again. Please feel free to connect with us should you have any questions or concerns.