American Express is changing how they manage your fraud-related card member disputes

American Express CardIn the past, if a Card Member dispute appeared to be the result of fraud, it meant you would receive a Chargeback with no chance to appeal. As of July 26, 2014, that will change.

Here’s how it will work:

  • American Express will regularly check your level of fraud-related disputes
  • You’ll be eligible to appeal if your level is below 1% of your total American Express® Card Charge volume for three consecutive months
  • If this continues, they will mail you the details on how to appeal these disputes

Feel free to give us a call if you have any questions!

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